MatKon ProService

We create service experiences and concepts
to support your business and circular economy

Companies that produce and/or sell electronic consumer products, also has an extensive service division – directly or indirectly dealing with the end-user.
Today, ProService handle many of the tasks within this division, for large and small companies – tasks which has a very direct effect on the company’s reputation, trust of the customer and the internal efficiency of the company. We commit ourselves to understand every client’s specific situation, challenges and possibilities.
When a service task has been completed and the customer is left in a happy state, a simple feedback-system has to be applied. Our team is very experienced and have improved it over many years of working for many different companies with many different preferences.
As a service partner that knows your product line in every detail and usually will be the first with their hand on an outgoing product, ProService will provide a circular business model. That means we can perform all necessary actions to keep the product going as it is, or upcycle the raw material it consists of.
Whether you are a manufacturer or distributor and whether you want to reuse the product as is or raw material in your own value chain or resell it to a third party, ProService can assist with repair, grading, reselling, dismantling and upcycling/recycling.

What we do

Maintanance and installation

We focus on maintenance service on electronic consumer products, through technical procedures as well as giving thorough maintenance instructions to the user. The amount of resources saved by this approach is worth the effort, resulting in less down-time, less usage of spare parts and increased customer satisfaction.

Repair and local lifecycle loop

We repair when needed and we are experienced with more than a decade in all kinds of house electronics and robotics, IT equipment and electronic industrial products. We are also experienced in establishing a lifecycle loop ensuring a long life for your hardware, in the most sustainable way: local. If a product cannot be reused by the manufacturer, we can resell it in a still continuous loop. In the case of a definite defect product, we can upcycle the raw materials, extracting all the value the product actually represents.

Customer Care & Call Center

ProService is a team of technical as well as service minded people – it is exactly that combination that should be the bedrock of your customer care & call center, dedicated to suit your customers’ and your organizations’ needs. Whether it’s live technical support, general inquiries and support or self-service portals, it’s all valuable for both parties – your customers will receive proper service for them and their product and you will keep them around as your customers for longer.

Report-back

The work of our technicians and the feedback they get from the customer, is all valuable information. ProService can design and integrate a simplified and efficient report-back system. We are also experienced in adapting to our clients’ existing report-back system – we stay agile and flexible, because the needs of two clients are never the same. Customer feedback is also important data, when the question is how to prolong the life of products – which usually comes down to maintenance by the customer.

How we do it

Customized service

To us, service and standard solutions doesn’t go well together. If a given situation demands unscripted action in order to fulfill the customers needs, that is what we will deliver.

Technical abilities

We have more than a decade of experience of repairing and maintenance of consumer electronics. We can deliver a fixed local return central for manufacturers and distributors. On-site as well as in-house service is offered as part of a complete lfecycle set up.

Environmental sustainability

We deliver knowledge and initiatives to promote environmental sustainability – data on emission and use/savings of resources, local repairing, reuse, resell including return deposit, upcycle and recycle.

Reuse what can be reused – this simple yet vitally important principle remains a cornerstone in our way of doing business. During the last 10 years we have put all our efforts to create a locally closed loop, which would allow to prolong the life cycle of most of the physical products that end up in Matkon, as well as reduce (and eliminate in a longer perspective) the waste.

Partners and Clients